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The Singapore Cruise Centre (SCC), a pioneer in the Asia cruise industry, has met the new and more stringent ISO 9001:2015 quality management standards as certified by SGS.

SCC, voted Asia’s Leading Cruise Port at the World Travel Awards for the fourth consecutive year in 2015, passed the assessment for the ISO Quality Management Systems and successfully transitioned its management standards from ISO 9001:2008 to the new ISO 9001:2015 standards.

SCC began its ISO 9001 certification journey in 2005 and in that year, it achieved its first quality management system (QMS) certification with SGS. Being innovative, SCC seized the opportunity to transit to ISO 9001:2015 to maintain its competitive edge. With the firm commitment and support of management, SCC has taken a proactive approach towards meeting the new standards by attending related training events with SGS to prepare themselves for a smooth transition.

After a three-day recertification audit by SGS in August 2016, SCC was certified to follow the enhanced standards which place more emphasis on the company’s leadership engagement, organizational risks and supply chain management.

Christina Siaw, SCC’s CEO, said, “SCC is always keeping ahead of standards in our efforts to meet our customers’ changing needs. We started preparing for the transition to the new standard as soon as it was announced in May last year.”

SGS has always been SCC’s preferred certification body. The company was chosen for its credentials as a globally recognised certification body that provides reliable and quality services with integrity.

Albert Wong, SCC’s AVP (Ferry Operations), said: “SCC is very satisfied with SGS‘s service delivery. We were highly impressed by their team’s professionalism during the audit. They understood our industry sector and operational practices well and gave constructive advice which helped us improve our processes.”

“We are pleased to see the commitment of the organization and the team in implementing their QMS,” said Darren Kong, SGS’s Lead Auditor. 

Singapore Cruise Centre received ISO 9001:2015 certification in October 2016. 

Benefits of ISO 9001:2015

  • Better risk management
  • Strengthen reputation & competiveness
  • Effectively identify risk and opportunities
  • Better flexibility offered by the new revision
  • Improve engagement and ready for smooth transition
  • Cost saving
  • Reduce vulnerability to potential non-conformities
  • Offers better integration with other management systems

About SCC

The Singapore Cruise Centre is a local cruise and ferry terminal operator. Built in 1991 by the then Port of Singapore Authority and upgraded in 1998, it comprises two terminals, namely the International Passenger Terminal (IPT), and the Regional Ferry Terminal (RFT). The Singapore Cruise Centre Pte Ltd took over management of the centre on 1 April 2003 when the PSA Corporation divested its non-core businesses. SCC has won various awards, such as Asia’s Leading Cruise Port award at the World Travel Awards, and Spring Singapore’s Excellence Service awards for 10 consecutive years.

Today, the centre handles a throughput of more than seven million cruise and ferry passengers a year, of which about 950,000 are cruise passengers.  

For more information on ISO 9001:2015 certification, please contact:

Jesreel Tai
Regional Sales Manager
SGS International Certification Services Singapore Pte Ltd
3 Toh Tuck Link #01-02/03 596228
t: +65 63790213 

About SGS

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 85,000 employees, SGS operates a network of over 1,800 offices and laboratories around the world.